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Please note that it is not possible to return items purchased from our website to our Shop unless they have been picked up in store. You must follow our returns policy and return goods by post.
All dispatch times are based on stock availability. While we make every effort to ensure accuracy of stock levels on our website during peek periods there may be a delay in our inventory software updating our website.
*All services are based on working days. Weekends, Bank Holidays and other closed days are not counted. We do not ship outside the UK and Ireland.
You may return any purchase to us made over the web to us subject to the following:
Items must be returned unused, with all original packing material within 14 working days from receipt.
Items must be unused and in a saleable condition
Items such as wigs, makeup, teeth or underwear cannot be returned
Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.
We do not refund return shipping costs: it is your responsibility to return items to us; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. Party Warehouse cannot be held responsible if anything is lost, stolen or damaged in transit.
Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
Please note that it is not possible to return items purchased from our website to our Shops. You must follow our returns policy and return goods by post.
View our full returns policy here
None of the above affects your statutory rights.
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