Customer Service

Terms & Conditions

• Who are We?

  We are Party Warehouse Ltd, our trading address is 1 Springrowth Business Park, Springtown Industrial Estate, L'Derry, Northern Ireland, BT48 0LY.
  
  We can be contacted on 028 71262619 or via our contact us page.

• Orders & Acknowledgements

  Any email or any acknowledgement by us of a receipt of an order placed by you does not mean that we have accepted your order. Acceptance of your order and completion of the contract between you and Party Warehouse Ltd will take place on dispatch to you of the products ordered unless we have told you that we do not accept your order or you have cancelled it.

• Cancellation Rights

  You have the right to cancel an order but we may not be able to prevent it being shipped to you. If you receive your order after you have cancelled it this means we were unable to prevent it being shipped and you must therefore return the goods in accordance with our Returns Policy.
  
  Please note we usually process orders from 9.00am during normal working days and your communication may reach us after we have processed your order. All instructions to cancel must be clear and include the acknowledgement number on the email you have received at the time you placed your order.

• Returns

  You may return any purchase to us made over the web to us subject to the following: (1) Items must be returned unused, with all original packing material within 14 working days of purchase. (2) Items must be unused and in a saleable condition. (3) Items such as wigs, makeup, teeth or underwear must be returned unopened and unused with the tamper seals in place where tamper seals are provided. We do not refund return shipping costs: it is your responsibility to return items to us; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. Party Warehouse Ltd cannot be held responsible if anything is lost, stolen or damaged in transit.

• Refunds

  Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.

• Delivery

  We may dispatch your order in a number of instalments and each dispatch is a separate contract and is not connected to any other dispatch.

• Payment

  We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but we may not be able to do this..

• Protection of Information

  We take reasonable care to protect the confidentiality of your payment card details but Party Warehouse Ltd is not liable if these details are intercepted by and used by third parties through no fault of our own.

• Pricing

  The current price shown on the website is the price you will be charged. Any variation to the price shown must be confirmed in writing by Party Warehouse Ltd before your order is accepted by us. The prices shown against each item includes VAT where applicable but does not include postage and packing charges which are shown separately.

• Product Changes

  We will try to make sure that the prices and all other information on the website are accurate but we are not liable for anything that happens due to errors that may appear to the fullest extent permitted by law.

• Stock Control

  We do not guarantee that all items shown on the website are in stock and are available and ready for dispatch. Display of an item on the website is not an indication that the item is in stock. We have automated systems in place to keep our stock up to date, however product defects, theft etc may cause an item to go out of stock prior to shipping We will make contact with you should your order be affected by an out of stock item.

• Image Accuracy

  Every effort is made to reproduce colours on the site as accurately as possible. Different computers reproduce colours in slightly different ways and so exact colour matches are not possible over the Internet. Because of the type of products we offer, there can be minor variations in colour and style from the descriptions and pictures. We will always dispatch goods of comparable or superior quality.